All Ascend schools are closed for the remainder of the school year.

We are updating information on remote learning, food service, and other questions as it is available. Continue to check here for more information.

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What you need to know.

  • REMOTE LEARNING: We have made some changes to our remote learning curriculum, which will go into effect on Monday, April 20. Click for more information on grades K-4 or grades 5-8. Click here to login to Google Classroom.
  • UPDATE FROM THE STATE: Governor Cuomo announced he will be issuing an Executive Order requiring everyone to wear a mask or face covering when in public.
  • MEALS: All New Yorkers–children and adults–can pick up 3 free grab-and-go meals a day from 400 school sites. A google map of sites can be found here or on the DOE website here. Meals are available from 7:30-1:30. No ID or registration is required.
  • You can find a more information and a list of FAQs below.

Grief and loss counseling support

The purpose of the grief/loss counseling support call-line is to provide students and families with immediate grief/loss support, parent consultation, referrals for mental health providers, or access to bereavement resources after the loss of a loved one or member of the Ascend community due to COVID-19.

  • Contact information


    If you are in need of grief/loss counseling support, please contact one of our grief/loss support providers at: 347-464-0007.

    The grief/loss call-line is NOT a crisis hotline. If you or a loved one is in an emergency situation and needs immediate assistance, please call 911.

  • Hours of operation


    The grief/loss support call-line’s hours of operation are:

    • Monday: 8:30 am – 4:30 pm
    • Tuesday: 10:30 – 5:00 pm
    • Wednesday: 10:30 – 5:00 pm
    • Thursday: 10:30 – 4:30 pm
    • Friday: 10:30 – 4:30 pm

    If you cannot reach the grief/loss crisis provider on-call during hours of operation, please attempt any of the following:

    • Try back again at a later time
    • Contact NYC Well at phone number: 1-888-692-9355
    • Contact OMH Covid-19 Emotional Support Hotline: 1-844-863-9314
  • Confidentiality


    While our confidentiality is limited (due to the use of a virtual communication platform), this conversation will not be shared with anyone else. The only time a grief/loss provider would have to break client/clinician confidentiality is if there is concern for your safety or the safety of others.

FAQs for families

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    What is Ascend's plan and program for remote learning?

    Click your child’s grade to find out more about our remote learning program, launched on March 23!



    Haitian Creole:

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    What are childcare options for children of first responders?

    If you are a parent and work as a healthcare provider, FDNY, NYPD, OEM or other eligible front-line worker, there are Regional Enrichment Centers (RECs) set up for your children. For more information, eligible parents can complete the survey here:

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    If I don’t have a tablet or computer in my home, how can my child participate in remote learning?

    If there is not a laptop or tablet at home for students to use for school work, we have laptops for families to borrow. Unfortunately we do not have as many laptops as we have students. Therefore, laptops will be distributed on a first-come, first-served basis. We ask families to borrow a device only if needed. Please reach out to your director of operations to arrange a pick-up.

    This laptop should be used only to access educational websites given by the school for the purpose of remote learning. This laptop should not be used for leisure (such as gaming or web surfing), accessing inappropriate content (including, but not limited to, violent or sexual content), or engaging in inappropriate behavior (including, but not limited to, bullying and harassment). Any violation of our code of conduct in connection with these devices will be handled as per the family handbook.

    While borrowing Ascend property, students are expected to take excellent care of the device. If the device is not returned to Ascend upon request or is returned significantly damaged, you may be expected to pay the school up to 50% of the value of the device.

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    What can I do if I don’t have the internet in my home to access the online learning resources?

    Optimum/Altice and Spectrum/Charter are both offering free internet for 60 days to households that need an internet connection for remote learning. To arrange this service, call the numbers below or follow the links:

    Optimum/Altice: 1-866-200-9522

    Spectrum/Charter: 1-844-488-8395

General FAQ

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    How does the virus spread?

    The virus is thought to spread mainly from person-to-person.

    • Between people who are in close contact with one another (within about 6 feet).
    • Through respiratory droplets produced when an infected person coughs or sneezes.

    These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.

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    Should families and staff avoid international travel?

    The CDC recommends avoiding non-essential international travel.

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    Should families and staff avoid traveling locally by bus or train?

    The CDC has not recommended that stopping local travel, however, avoiding crowded trains and areas may prevent you from contracting the virus. Use hand sanitizer or wash your hands after traveling on public transportation.

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    Can someone who doesn’t feel sick spread the coronavirus?

    The CDC asserts that people are thought to be most contagious when they are most symptomatic (the sickest).

    Some spread might be possible before people show symptoms; there have been reports of this, but this is not thought to be the main way the virus spreads.

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    Where can we find information on coronavirus in the US?

    The CDC regularly updates this page with information on the spread in the US.

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    What should be done if one begins to feel sick?

    Seek medical advice. General guidance from the CDC includes the following:

    • Stay home except to get medical care. 
    • Do not go to work, school, or public areas. 
    • Avoid using public transportation, ride-sharing, or taxis. 
    • You should restrict contact with pets and other animals while you are sick.
    • wear a facemask when you are around other people 
    • Cover your mouth and nose with a tissue when you cough or sneeze. Throw used tissues in a lined trash can. Immediately wash your hands with soap and water for at least 20 seconds or, if soap and water are not available, clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol.
    • Clean your hands often
    • Avoid sharing personal household items such as dishes, drinking glasses, cups, eating utensils, towels, or bedding
    • Clean all “high-touch” surfaces every day, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and bedside tables.

    Before seeking care, call your healthcare provider and tell them that you think you have coronavirus. Put on a face mask before you enter the facility. These steps will help the healthcare provider’s office to keep other people in the office or waiting room from getting infected or exposed.

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    How should we prepare for the possibility of self-quarantine?

    Guidance from the CDC on preparing your household for self-quarantine can be found here.

Support Ascend! We are seeking donations to purchase technology so that all of our students can learn remotely during the coronavirus pandemic.

Prevent the spread of coronavirus.

We will continue to provide you with updates.

For the most up to date and comprehensive information, please visit: